Abu Dhabi, UAE – 04 June 2016: Omeir Travel Agency, one of the largest and most renowned travel management companies and the flagship company of the renowned Omeir Bin Youssef Group in the emirate, invested AED 4 million for upgrading its high tech call center in Abu Dhabi and Al Ain. The upgraded call center in Abu Dhabi has 40 multilingual staff that operates 24 hours a day with the aim of serving customers as an outlet, extending support to all the services, and guarantee easy accessibility and better overall customer experience.
The call center is equipped with the state of the art Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.
Commenting on the Upgrade, Mr. Abdulla Bin Omeir C.E.O of Omeir Bin Youssef Group said “We have established our first call center in 2001 with staff strength of 9, and then we officially launched our 24 hour operation call center on 2011 with staff strength of 20 multilingual agents. And today, we have invested in upgrading our system keeping the future in mind, which is reflected in our upgraded call center infrastructure that delivers a highly secure, virtual and sophisticated customer interaction management solution for up to 400 agents ensuring amazing scaling possibilities. In addition to that, we record all our calls and do constant check-ups for quality and monitoring purposes, and to improve our customers’ experience. Our system underlines our commitment to grow and diversify the channels through which we reach our customers. These new services support our various outlets and customers’ requirements from all over the world at different time zones. We combine the best aspects of a local travel agency and global travel management company by exploring possibilities and innovative solutions to make traveling easy and safe for our customers”.
“As part of our strategic expansion plans, we have recently established two new outlets to serve our customers in Washington DC and in China. And our Al Ain call center will be fully operational right after Eid al-Fitr, and there will be further expansions in the future to elevate our reach and meet our customers’ needs from all over the world” he added.
Omeir Travel Agency has also introduced the new secure payment gateway, which is the first of its kind, dedicated to provide expertise in helping this segment grow and support the UAE economy at large. The new secure payment gateway has been developed keeping the needs of the customers in mind. With this email based invoicing system, there is no need to share credit card details with anyone and a secure online link can be used to do the payment. This can be done via mobile or a desktop at convenience.